Frequently Asked Questions:

Does ClubTimber have an app?

-Not at the moment but we are considering making an app in the future as we continue to update our website and brand!

Can I change my order?

-We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed. 

Is this a scam?

-No, everything we do is genuine and we can guaranteed you every single product we sell is authentic. We would never steal your money, personal information, or misrepresent a product. We stand behind everything we do at ClubTimber.

Is my credit card information secured?

-One of our absolute top priorities at Club Timber is Security. We do not store any credit card information on our servers. We take security very seriously.

What is your return policy?

-You can find our return and exchange policy here.

 

I cannot find the item I am looking for... How can I search for it?

-Please use the magnifying glass icon to search for products you cannot find or contact us!

When will my order be shipped?

-Every sale has different shipping times based on production requirements and origin. However, most orders are usually processed between 2-6 business days. 

How should I care for my t-shirts, sweatshirts, and hoodies? Will they shrink?

-We recommend turning them inside out and machine or hand wash on cold. Since all of our products are mostly of cotton, they will tend to shrink a little after being washed and dried. To minimize the shrinking, machine dry low or hang dry.

Do you manufacture your products in-house?

-We have an experience team of graphic designers and we do all of our designs in-house, not through manufacturing process. We partnered with great manufacturers in the US and Europe for each of our products.

Will there be more designs and products?

-Yes, we are constantly working on new ideas and products. If you want to stay tuned, Follow us on Facebook, Instagram, and Twitter for more upcoming products and behind the scene.

What method of payments do you accept?

-We accept the following: Visa, MasterCard, Discover, American Express, and ClubTimber gift cards. At this time we cannot accept cash, CODs, checks, or money orders for online purchases.